If a client is unhappy about any aspect of the Firm’s service or about any invoice, the client should contact the acting Managing Partner, who is currently Sinead O’Callaghan, by phone on 020 7148 7800 or by email at firstname.lastname@example.org or by post to our office. If she is unavailable the client should speak or write to any of the other partners. The Firm shall treat the client’s concerns as a priority and endeavour to resolve the issue(s) in accordance with its internal complaints procedure, a copy of which will be made available upon request.
If a client is dissatisfied with the Firm’s handling of their complaint, the client can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ; www.legalombudsman.org.uk; Tel: 0300 555 0333 or Email: email@example.com to consider the complaint. The client shall need to bring the complaint to the Legal Ombudsman within 6 months of receiving a final written response from the Firm about the complaint.
If the Legal Ombudsman is not the correct body to consider the client’s complaint, it may refer the client’s complaint to the Solicitors Regulation Authority. To check which matters are dealt with by the Legal Ombudsman and the Solicitors Regulation Authority please visit: https://www.legalombudsman.org.uk/media/4npbmjnn/leo_sra_dual_branded_leaflet_a6.pdf and/or https://www.sra.org.uk/consumers/problems/report-solicitor